RegalWins Privacy Policy

At Regal Wins, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This policy explains how we at RegalWins collect, use, store and safeguard your information when you visit regalwins.com, register an account, or use our casino services. By using our platform, you agree to the practices described below.

Information We Collect

When you create an account or interact with our services, we collect various categories of personal data necessary to provide you with a safe and compliant gaming experience. Our RegalWins platform gathers this information directly from you and, in some cases, from third parties such as payment providers and identity verification services.

• We collect your name, date of birth, address, email and phone number during registration
• We record payment details such as card information or bank account references when you make a deposit or request a withdrawal
• We track your gaming activity, including games played, wagers placed, deposits and withdrawals, to administer your account and our loyalty points scheme
• We gather technical data such as IP address, device type, browser and operating system
• We retain copies of identity documents submitted for verification purposes
• We log communications with our customer support team via live chat, email and phone

How We Use Your Data

Here at VegalWins — we use your information strictly for legitimate purposes connected to operating our casino, complying with our licensing obligations, and improving your experience. Our RegalWins Casino platform relies on your data to verify your identity, prevent fraud, process payments, and administer bonuses such as our welcome offer and ongoing promotions.

• We use your data to open and manage your RegalWins account
• We process your information to verify your age and identity, as required under our Gambling Commission and Gibraltar licences
• We use transaction data to process deposits and withdrawals through providers such as WorldPay, Trustly and PayPal
• We analyse your gaming activity to detect suspicious behaviour, prevent money laundering, and support responsible gambling tools
• We send you promotional communications about bonuses, free spins and prize draws, where you have consented to receive them
• We use data to respond to your enquiries through our help centre, live chat or support email

Legal Basis for Processing

Our RegalWins Casino processes personal data on several legal grounds recognised under applicable data protection law, including the UK General Data Protection Regulation and Gibraltar's data protection framework. We rely on contractual necessity to provide our services, legal obligation to comply with licensing and anti-money laundering rules, legitimate interest to improve our offering and prevent fraud, and your consent where required for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, as part of running RegalWins Casino, we may share information with trusted partners who help us deliver our services. Our Regal Wins platform shares data only where necessary and in line with strict confidentiality obligations.

• We share data with payment processors such as WorldPay to facilitate deposits and withdrawals
• We disclose information to identity verification and fraud prevention agencies
• We share data with regulatory bodies including the Gambling Commission, the Gibraltar Gambling Commissioner and GAMSTOP
• We may share information with our parent company, Rank Interactive, and affiliated sister brands for group compliance and reporting purposes
• We disclose information when legally required, such as in response to a court order or law enforcement request

Cookies and Tracking Technologies

We at RegalWins use cookies and similar technologies to operate our website, remember your preferences, and analyse how you use our services. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our RegalWins Casino app and website.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by our licensing obligations and anti-money laundering regulations. Our Regal Wins Casino typically retains financial and identity records for several years following account closure, in accordance with regulatory requirements in the United Kingdom and Gibraltar.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Customer funds are held in a segregated account, and our RegalWins Casino systems are designed to safeguard sensitive information such as payment details and identity documents. Despite these measures, no system is entirely immune to risk, and we encourage you to keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We at RegalWins respect these rights and will respond to valid requests within the timeframes required by law.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request that we erase your data, subject to our legal retention obligations
• You can object to or restrict certain processing activities, including marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You may lodge a complaint with the relevant supervisory authority, such as the UK Information Commissioner's Office

Self-Exclusion and Responsible Gambling Data

We are registered with GAMSTOP, and where you choose to self-exclude, we process this information to prevent you from opening new accounts across participating operators. Our RegalWins platform also uses account activity data to identify signs of problem gambling and to offer responsible gambling tools where appropriate.

International Data Transfers

As our Regal Wins Casino operates from Gibraltar and serves customers across the United Kingdom, Republic of Ireland, Channel Islands and Isle of Man, your data may be transferred and processed outside your country of residence. We ensure that any such transfers are subject to appropriate safeguards consistent with applicable data protection law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and we take verification steps to confirm the age of every player who registers an account with us.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of RegalWins Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, please contact our support team. You can reach us via live chat, available 24/7, by emailing support@regalwins.com, or by calling 0800 031 4961. We are here to help with any privacy-related concerns regarding your RegalWins account.